X-Git-Url: https://git.proxmox.com/?a=blobdiff_plain;f=getting-help.adoc;h=7a776b9e37d997ac9d19baa63cb1fe3742b68c2f;hb=9a08108970ee1fd321806776f1ede67bb9a05cc1;hp=fb2651f6678722d710dfd5554c47df47d0204e3d;hpb=a69bfc83f6d2b79e94eeb39781d89b720b4482dc;p=pve-docs.git diff --git a/getting-help.adoc b/getting-help.adoc index fb2651f..7a776b9 100644 --- a/getting-help.adoc +++ b/getting-help.adoc @@ -16,45 +16,46 @@ documentation with user contributed content. Community Support Forum ~~~~~~~~~~~~~~~~~~~~~~~ -{pve} itself is fully open source, so we always encourage our users to -discuss and share their knowledge using the {forum}. The forum is fully -moderated by the Proxmox support team, and has a quite large user base -around the whole world. Needless to say that such a large forum is a +We always encourage our users to discuss and share their knowledge using the +{forum}. The forum is moderated by the Proxmox support team. The large user base +is spread out all over the world. Needless to say that such a large forum is a great place to get information. Mailing Lists ~~~~~~~~~~~~~ -This is a fast way to communicate via email with the Proxmox VE -community +This is a fast way to communicate with the {pve} community via email. * Mailing list for users: - http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User - List] + http://lists.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User List] -The primary communication channel for developers is: +{pve} is fully open source and contributions are welcome! The primary +communication channel for developers is the: -* Mailing list for developer: - http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE - development discussion] +* Mailing list for developers: + http://lists.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE development + discussion] Commercial Support ~~~~~~~~~~~~~~~~~~ -{proxmoxGmbh} also offers commercial -http://www.proxmox.com/proxmox-ve/pricing[{pve} Subscription Service -Plans]. System Administrators with a standard subscription plan can access a -dedicated support portal with guaranteed reponse time, where {pve} -developers help them should an issue appear. -Please contact the mailto:office@proxmox.com[Proxmox sales -team] for more information or volume discounts. +{proxmoxGmbh} also offers enterprise support available as +https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service Plans]. +All users with a subscription get access to the {pve} +<>, and--with a Basic, Standard +or Premium subscription--also to the Proxmox Customer Portal. The customer +portal provides help and support with guaranteed response times from the {pve} +developers. + +For volume discounts, or more information in general, please contact +mailto:sales@proxmox.com[sales@proxmox.com]. Bug Tracker ~~~~~~~~~~~ -We also run a public a public bug tracker at -https://bugzilla.proxmox.com. If you ever detect a bug, you can file -an bug entry there. This makes it easy to track the bug status, and -you will get notified as soon as the bug is fixed. +Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue +appears, file your report there. An issue can be a bug as well as a request for +a new feature or enhancement. The bug tracker helps to keep track of the issue +and will send a notification once it has been solved.