Improve wording of getting help section for commercial support

[pve-docs.git] / getting-help.adoc

diff --git a/getting-help.adoc b/getting-help.adoc
index c3bed15ba9e863be1ac432344a7629feba969cd1..180a2121bd2aa3829419e3ed1cad04c2fe63353e 100644 (file)
--- a/getting-help.adoc
+++ b/getting-help.adoc
@@ -17,9 +17,9 @@ Community Support Forum
 {pve} itself is fully open source, so we always encourage our users to
 discuss and share their knowledge using the
 http://forum.proxmox.com/[Community Support Forum]. The forum is fully
-moderated by the Proxmox support team. Up to now, the forum has about
-25.000 members, and more than 120.000 messages. Needless to say that
-such a large forum is a great place to get information.
+moderated by the Proxmox support team, and has a quite large user base
+around the whole world. Needless to say that such a large forum is a
+great place to get information.
 
 Mailing Lists
 ~~~~~~~~~~~~~
@@ -41,10 +41,19 @@ The primary communication channel for developers is:
 Commercial Support
 ~~~~~~~~~~~~~~~~~~
 
-{proxmoxGmbh} also offers a commercial support channel. {pve} server
-subscriptions can be ordered online, see
-http://shop.maurer-it.com[{pve} Shop]. For all details see
+{proxmoxGmbh} also offers commercial 
 http://www.proxmox.com/proxmox-ve/pricing[{pve} Subscription Service
-Plans]. Please contact the mailto:office@proxmox.com[Proxmox sales
-team] for commercial support requests or volume discounts.
+Plans]. System Administrators with a standard subscription plan can access a 
+dedicated support portal with guaranteed reponse time, where {pve}
+developers help them should an issue appear.
+Please contact the mailto:office@proxmox.com[Proxmox sales
+team] for more information or volume discounts.
 
+
+Bug Tracker
+~~~~~~~~~~~
+
+We also run a public a public bug tracker at
+https://bugzilla.proxmox.com. If you ever detect a bug, you can file
+an bug entry there. This makes it easy to track the bug status, and
+you will get notified as soon as the bug is fixed.