add and use wiki and forum macros

[pve-docs.git] / getting-help.adoc

diff --git a/getting-help.adoc b/getting-help.adoc
index 26ffd5748398584b2e8a7ec1e3f1b5423ce98ac4..6da017921ce6403c22b63ee2b92d9f88ab2ad0c2 100644 (file)
--- a/getting-help.adoc
+++ b/getting-help.adoc
@@ -1,19 +1,57 @@
 Getting Help
 ------------
+include::attributes.txt[]
 
-There are basically two different support channels. {pve} itself is
-fully open source, so we always encourage our users to discuss and
-share their knowledge using the http://forum.proxmox.com/[Community
-Support Forum]. The forum is fully moderated by the Proxmox support
-team. Up to now, the forum has about 25.000 members, and more than
-120.000 messages. Needless to say that such a large forum is a great
-place to get information.
-
-The second channel is the commercial support provided by
-{proxmoxGmbh}. {pve} server subscriptions can be ordered online, see
-http://shop.maurer-it.com[{pve} Shop]. For all details see
+
+Proxmox VE Wiki
+~~~~~~~~~~~~~~~
+
+The primary source of information is the {webwiki}. It combines the reference
+documentation with user contributed content.
+
+
+Community Support Forum
+~~~~~~~~~~~~~~~~~~~~~~~
+
+{pve} itself is fully open source, so we always encourage our users to
+discuss and share their knowledge using the {forum}. The forum is fully
+moderated by the Proxmox support team, and has a quite large user base
+around the whole world. Needless to say that such a large forum is a
+great place to get information.
+
+Mailing Lists
+~~~~~~~~~~~~~
+
+This is a fast way to communicate via email with the Proxmox VE
+community
+
+* Mailing list for users:
+  http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User
+  List]
+
+The primary communication channel for developers is:
+
+* Mailing list for developer:
+  http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE
+  development discussion]
+
+
+Commercial Support
+~~~~~~~~~~~~~~~~~~
+
+{proxmoxGmbh} also offers commercial 
 http://www.proxmox.com/proxmox-ve/pricing[{pve} Subscription Service
-Plans].
+Plans]. System Administrators with a standard subscription plan can access a 
+dedicated support portal with guaranteed reponse time, where {pve}
+developers help them should an issue appear.
+Please contact the mailto:office@proxmox.com[Proxmox sales
+team] for more information or volume discounts.
+
+
+Bug Tracker
+~~~~~~~~~~~
 
-Please contact the mailto:office@proxmox.com[Proxmox sales team] for
-commercial support requests or volume discounts.
+We also run a public a public bug tracker at
+https://bugzilla.proxmox.com. If you ever detect a bug, you can file
+an bug entry there. This makes it easy to track the bug status, and
+you will get notified as soon as the bug is fixed.