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1 | .. _conflict-resolution: |
2 | ||
3 | Conflict Resolution Policy | |
4 | ========================== | |
5 | ||
6 | Conflicts in the community can take many forms, from someone having a | |
7 | bad day and using harsh and hurtful language on the mailing list to more | |
8 | serious code of conduct violations (including sexist/racist statements | |
9 | or threats of violence), and everything in between. | |
10 | ||
11 | For the vast majority of issues, we aim to empower individuals to first | |
12 | resolve conflicts themselves, asking for help when needed, and only | |
13 | after that fails to escalate further. This approach gives people more | |
14 | control over the outcome of their dispute. | |
15 | ||
16 | How we resolve conflicts | |
17 | ------------------------ | |
18 | ||
19 | If you are experiencing conflict, please consider first addressing the | |
20 | perceived conflict directly with other involved parties, preferably through | |
21 | a real-time medium such as IRC. You could also try to get a third-party (e.g. | |
22 | a mutual friend, and/or someone with background on the issue, but not | |
23 | involved in the conflict) to intercede or mediate. | |
24 | ||
25 | If this fails or if you do not feel comfortable proceeding this way, or | |
26 | if the problem requires immediate escalation, report the issue to the QEMU | |
27 | leadership committee by sending an email to qemu@sfconservancy.org, providing | |
28 | references to the misconduct. | |
29 | For very urgent topics, you can also inform one or more members through IRC. | |
30 | The up-to-date list of members is `available on the QEMU wiki | |
31 | <https://wiki.qemu.org/Conservancy>`__. | |
32 | ||
33 | Your report will be treated confidentially by the leadership committee and | |
34 | not be published without your agreement. The QEMU leadership committee will | |
35 | then do its best to review the incident in a timely manner, and will either | |
36 | seek further information, or will make a determination on next steps. | |
37 | ||
38 | Remedies | |
39 | -------- | |
40 | ||
41 | Escalating an issue to the QEMU leadership committee may result in actions | |
42 | impacting one or more involved parties. In the event the leadership | |
43 | committee has to intervene, here are some of the ways they might respond: | |
44 | ||
45 | 1. Take no action. For example, if the leadership committee determines | |
46 | the complaint has not been substantiated or is being made in bad faith, | |
47 | or if it is deemed to be outside its purview. | |
48 | ||
49 | 2. A private reprimand, explaining the consequences of continued behavior, | |
50 | to one or more involved individuals. | |
51 | ||
52 | 3. A private reprimand and request for a private or public apology | |
53 | ||
54 | 4. A public reprimand and request for a public apology | |
55 | ||
56 | 5. A public reprimand plus a mandatory cooling off period. The cooling | |
57 | off period may require, for example, one or more of the following: | |
58 | abstaining from maintainer duties; not interacting with people involved, | |
59 | including unsolicited interaction with those enforcing the guidelines | |
60 | and interaction on social media; being denied participation to in-person | |
61 | events. The cooling off period is voluntary but may escalate to a | |
62 | temporary ban in order to enforce it. | |
63 | ||
64 | 6. A temporary or permanent ban from some or all current and future QEMU | |
65 | spaces (mailing lists, IRC, wiki, etc.), possibly including in-person | |
66 | events. | |
67 | ||
68 | In the event of severe harassment, the leadership committee may advise that | |
69 | the matter be escalated to the relevant local law enforcement agency. It | |
70 | is however not the role of the leadership committee to initiate contact | |
71 | with law enforcement on behalf of any of the community members involved | |
72 | in an incident. | |
73 | ||
74 | Sources | |
75 | ------- | |
76 | ||
77 | This document was developed based on the `Drupal Conflict Resolution | |
78 | Policy and Process <https://www.drupal.org/conflict-resolution>`__ | |
79 | and the `Mozilla Consequence Ladder | |
80 | <https://github.com/mozilla/diversity/blob/master/code-of-conduct-enforcement/consequence-ladder.md>`__ |