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1 | [[getting_help]] |
2 | Getting Help | |
3 | ------------ | |
4 | ifdef::wiki[] | |
5 | :pmg-toplevel: | |
6 | endif::wiki[] | |
7 | ||
8 | ||
9 | Community Support Forum | |
10 | ~~~~~~~~~~~~~~~~~~~~~~~ | |
11 | ||
12 | {pmg} itself is fully open source, so we always encourage our users to | |
13 | discuss and share their knowledge using the {forum}. The forum is fully | |
14 | moderated by the Proxmox support team, and has a quite large user base | |
15 | around the whole world. Needless to say that such a large forum is a | |
16 | great place to get information. | |
17 | ||
18 | ||
19 | Commercial Support | |
20 | ~~~~~~~~~~~~~~~~~~ | |
21 | ||
22 | {proxmoxGmbh} also offers commercial | |
23 | https://www.proxmox.com/en/proxmox-mail-gateway/pricing[{pmg} Subscription Service Plans]. System Administrators with a standard subscription plan can access a | |
24 | dedicated support portal with guaranteed reponse time, where {pmg} | |
25 | developers help them should an issue appear. | |
26 | Please contact the mailto:office@proxmox.com[Proxmox sales team] | |
27 | for more information or volume discounts. | |
28 | ||
29 | ||
30 | Bug Tracker | |
31 | ~~~~~~~~~~~ | |
32 | ||
33 | We also run a public a public bug tracker at | |
34 | https://bugzilla.proxmox.com. If you ever detect a bug, you can file | |
35 | an bug entry there. This makes it easy to track the bug status, and | |
36 | you will get notified as soon as the bug is fixed. | |
37 |