[[getting_help]]
Getting Help
------------
-include::attributes.txt[]
ifdef::wiki[]
:pve-toplevel:
endif::wiki[]
Community Support Forum
~~~~~~~~~~~~~~~~~~~~~~~
-{pve} itself is fully open source, so we always encourage our users to
-discuss and share their knowledge using the {forum}. The forum is fully
-moderated by the Proxmox support team, and has a quite large user base
-around the whole world. Needless to say that such a large forum is a
+We always encourage our users to discuss and share their knowledge using the
+{forum}. The forum is moderated by the Proxmox support team. The large user base
+is spread out all over the world. Needless to say that such a large forum is a
great place to get information.
Mailing Lists
~~~~~~~~~~~~~
-This is a fast way to communicate via email with the Proxmox VE
-community
+This is a fast way to communicate with the {pve} community via email.
* Mailing list for users:
- http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User
- List]
+ http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User List]
-The primary communication channel for developers is:
+{pve} is fully open source and contributions are welcome! The primary
+communication channel for developers is the:
-* Mailing list for developer:
- http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE
- development discussion]
+* Mailing list for developers:
+ http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE development
+ discussion]
Commercial Support
~~~~~~~~~~~~~~~~~~
-{proxmoxGmbh} also offers commercial
-http://www.proxmox.com/proxmox-ve/pricing[{pve} Subscription Service
-Plans]. System Administrators with a standard subscription plan can access a
-dedicated support portal with guaranteed reponse time, where {pve}
-developers help them should an issue appear.
-Please contact the mailto:office@proxmox.com[Proxmox sales
-team] for more information or volume discounts.
+{proxmoxGmbh} also offers enterprise support available as
+https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service Plans].
+All users with a subscription get access to the {pve}
+<<sysadmin_enterprise_repo,Enterprise Repository>>, and--with a Basic, Standard
+or Premium subscription--also to the Proxmox Customer Portal. The customer
+portal provides help and support with guaranteed response times from the {pve}
+developers.
+
+For volume discounts, or more information in general, please contact
+mailto:office@proxmox.com[office@proxmox.com].
Bug Tracker
~~~~~~~~~~~
-We also run a public a public bug tracker at
-https://bugzilla.proxmox.com. If you ever detect a bug, you can file
-an bug entry there. This makes it easy to track the bug status, and
-you will get notified as soon as the bug is fixed.
+Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue
+appears, file your report there. An issue can be a bug as well as a request for
+a new feature or enhancement. The bug tracker helps to keep track of the issue
+and will send a notification once it has been solved.