vzdump: drop overly scary & outdated warning about fleecing

[pve-docs.git] / getting-help.adoc

diff --git a/getting-help.adoc b/getting-help.adoc
index 305325aa55e6f5e30a0cae6fe7e3441e71a3da4b..06a25c26000f4aa4e1f7aaec33c571a0039aa4cc 100644 (file)
--- a/getting-help.adoc
+++ b/getting-help.adoc
@@ -1,19 +1,61 @@
+[[getting_help]]
 Getting Help
 ------------
+ifdef::wiki[]
+:pve-toplevel:
+endif::wiki[]
 
-There are basically two different support channels. {pve} itself if
-fully open source, so we always encourage our users to discuss and
-share their knowledge using the http://forum.proxmox.com/[Community
-Support Forum]. The forum is fully moderated by the Proxmox support
-team. Up to now, the forum has about 25.000 members, and more than
-120.000 messages. Needless to say that such a large forum is a great
-place to get information.
-
-The second channel is the commercial support provided by
-{proxmoxGmbh}. {pve} server subscriptions can be ordered online, see
-http://shop.maurer-it.com[{pve} Shop]. For all details see
-http://www.proxmox.com/proxmox-ve/pricing[{pve} Subscription Service
-Plans].
-
-Please contact the mailto:office@proxmox.com[Proxmox sales team] for
-commercial support requests or volume discounts.
+
+Proxmox VE Wiki
+~~~~~~~~~~~~~~~
+
+The primary source of information is the {webwiki}. It combines the reference
+documentation with user contributed content.
+
+
+Community Support Forum
+~~~~~~~~~~~~~~~~~~~~~~~
+
+{pve} itself is fully open source, so we always encourage our users to discuss
+and share their knowledge using the {forum}. The forum is moderated by the
+Proxmox support team, and has a large user base from all around the world.
+Needless to say, such a large forum is a great place to get information.
+
+Mailing Lists
+~~~~~~~~~~~~~
+
+This is a fast way to communicate with the {pve} community via email.
+
+* Mailing list for users:
+  http://lists.proxmox.com/cgi-bin/mailman/listinfo/pve-user[{PVE} User List]
+
+{pve} is fully open source and contributions are welcome! The primary
+communication channel for developers is the:
+
+* Mailing list for developers:
+  http://lists.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[{PVE} development
+  discussion]
+
+
+Commercial Support
+~~~~~~~~~~~~~~~~~~
+
+{proxmoxGmbh} also offers enterprise support available as
+{pricing-url}[{pve} Subscription Service Plans].
+All users with a subscription get access to the {pve}
+<<sysadmin_enterprise_repo,Enterprise Repository>>, and--with a Basic, Standard
+or Premium subscription--also to the Proxmox Customer Portal. The customer
+portal provides help and support with guaranteed response times from the {pve}
+developers.
+
+For volume discounts, or more information in general, please contact
+mailto:sales@proxmox.com[sales@proxmox.com].
+
+
+Bug Tracker
+~~~~~~~~~~~
+
+Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue
+appears, file your report there. An issue can be a bug as well as a request for
+a new feature or enhancement. The bug tracker helps to keep track of the issue
+and will send a notification once it has been solved.